Effective Date: 21 July, 2026

 

1. Introduction
 

Clove Escapes (Pvt) Ltd. ('Clove Escapes', 'we', 'our', 'us') respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose and safeguard information when you use www.cloveescapes.com, contact us, or book our travel services.
 

2. Company Information
 

Registration No. PV00231505
Address: 14, Mahavihara Road, Laxapathiya, Moratuwa, Sri Lanka
Email: cloveescapes@gmail.com
Phone: +94 77 681 2368
 

3. Information We Collect
 

We may collect identification details, contact information, passport and travel details where required, payment information (processed securely by payment providers), booking preferences, communications, technical website data, cookies and analytics.
 

4. How We Collect Information
 

Directly from you through enquiries, bookings, emails, WhatsApp, social media, website forms, phone calls, partners acting on your behalf, and automatically through cookies, Google Analytics and Meta Pixel.
 

5. How We Use Information
 

To arrange travel, process bookings, communicate with you, improve our services, comply with legal obligations, prevent fraud, provide customer support and, where permitted, send marketing communications.
 

6. Sharing Information
 

We share information only as necessary with hotels, airlines, transport providers, guides, payment processors, IT providers and authorities where legally required.
 

7. Payments
 

Online card payments are processed through secure payment providers. Clove Escapes does not intentionally store full payment card details.
 

8. Cookies
 

Our website uses cookies and similar technologies including Google Analytics and Meta Pixel to understand website usage and improve marketing. You may manage cookies through your browser settings.
 

9. Data Security
 

We maintain reasonable administrative, technical and organisational safeguards. No internet transmission is completely secure.
 

10. International Transfers
 

Information may be transferred internationally when required to fulfil travel bookings or where our service providers operate in other jurisdictions.
 

11. Retention
 

We retain personal information only as long as necessary for business, legal, tax and regulatory purposes.
 

12. Your Rights
 

Subject to applicable law, you may request access, correction, deletion, restriction, object to certain processing, or withdraw consent where applicable.
 

13. Children's Privacy
 

Our services are not directed to children. Where bookings involve minors, information should be provided by a parent or legal guardian.
 

14. Third-Party Websites
 

Our website may contain links to third-party websites whose privacy practices are governed by their own policies.
 

15. Changes
 

We may update this Privacy Policy periodically by publishing the revised version on our website.
 

16. Contact
 

Questions regarding this Privacy Policy may be directed to:

Clove Escapes (Pvt) Ltd.
14, Mahavihara Road, Laxapathiya, Moratuwa, Sri Lanka
Email: cloveescapes@gmail.com
Phone: +94 77 681 2368
Website: www.cloveescapes.com